Safety Notice



 
OCC - CCG - ECH OCH - CHG - CH OAE

Ouellet Canada wants to inform you that a Notice to Discontinue Use has been issued by Canada’s leading manufacturers of portable heating units and economical unit heaters. This safety notice is the result of a consultation between the four companies listed in the Industry Safety Notice. Measures with Health Canada are also being taken.

Products of 4,800 Watts and over, manufactured before April 2016, are affected by this advisory.

We assure you that the heating elements we use from April 2016 are completely safe.

The following is a list of affected models:
Brand  Model Numbers
OCC4800
OCH4800
OCH4800WB
OCH4800RF
OAE5000T
CHG4800
CCG4800
ECH48
CH48
 
For your safety, please disconnect these units and stop using them immediately.
 


Process for the mail-in rebate

Ouellet is offering compensation in the form of a mail-in rebate for the purchase of an equivalent replacement unit. These are the details of the program.

Compensation is based on the unit and manufacturing date indicated on the product:
 
Series
4,800 Watts and over
Manufacturing
Date
Compensation
Offered
Equivalent
Unit
OCC - CCG - ECH
2014 to 2016-04 $ 50.00 OCC

OCC - CCG - ECH

2009 to 2013 $ 25.00 OCC
OCC - CCG - ECH Before 2009 $ 0.00 OCC
OCH - CH - CHG 2014 to 2016-04 $ 50.00 OCC
OCH - CH - CHG 2009 to 2013 $ 25.00 OCC
OCH - CH - CHG Before 2009 $ 0.00 OCC
OAE 2014 to 2016-04 $ 100.00 OAE
OAE 2009 to 2013 $ 75.00 OAE
OAE Before 2009 $ 50.00 OAE
 

Follow these steps to claim compensation:

  1. Locate the identification label on the unit and check if the model number and manufacturing date match any of the units affected by the safety notice.
  2. Peel off the original identification label and dispose of the unit at a recycling centre for electric appliances.
  3. Purchase an equivalent Ouellet unit and keep the receipt.
  4. Complete the form that can be found here: Postal Rebate Claim Form
  5. Send a paper copy of the form, along with the identification label of the old unit and the receipt for the new unit, to the following address: Ouellet Canada Inc. 180, 3e Avenue L’Islet (Quebec) G0R 2C0
  6. You will receive a cheque within 60 days after we have received your fully completed documents.

Example of a identification label:

Please note that credit will not be given to distributors.