Values and Philosophy

Ouellet Canada Inc. focuses on what truly matters and is fully aware that the satifaction of its customers is the foundation of its success.

Philosophy
The quality of a company and its products is not something that can be acquired randomly nor is it due solely to favorable economic circumstances. Rather, it depends on the enforcement of a strict and seamless quality policy that requires constant vigilance.

With its ISO 9001:2000-certified quality management system, Ouellet Canada Inc. uncompromisingly follows international quality standards,
has reached this distinctive level of quality, and continues to improve it. The success of its quality policy is measured by its overall performance and commercial network. These are some of the results of its stringent policy enforcement:

	Proactive listening to its customers and a good understanding of their specific needs;
	Quality relationships with its supplier and trade partners;
	Highly-trained staff to guarantee process efficiency;
	Manufacture of reliable, safe, and innovative products;
	Equipment that is cost and energy efficient;
	Competitive prices;
	The industry's best delivery schedules;
	Major commercial projects in North America;
	Opening of significant overseas commercial markets.

The management, staff, suppliers, and customers of Ouellet Canada Inc. are all stakeholders in the company's continuous improvement process. Thanks to their invaluable contributions direct or indirect, ongoing or periodic Ouellet Canada Inc. is able to fulfill its ultimate promise
of satisfying the demands of consumers, as well as of its commercial and industrial customers. This success is built on fulfilling a number
of strategic objectives, including the following:

	Always be an active listener;
	Provide extremely innovative, high-performance products;
	Respond to requests for technical assistance with accuracy and diligence;
	Help distributors with marketing activities;
	Encourage effective employee involvement in enforcing the quality management system;
	Cut production costs;
	Stay competitive locally as well as abroad;
	Continue to make technological breakthroughs in the electric heating equipment industry.

With its ready commitment to following international diktats for best management practices, Ouellet Canada Inc. clearly recognizes
the opportunity to raise the bar of excellence in all areas of its operations. The constant drive to exceed expectations is part and parcel
of the company's corporate culture.